Frequently Asked Questions – Neo Kit

Where is your store located?
– We are located at: 88 Bourne St, London, SW1W 8HF, United Kingdom

What is Neo Kit’s return policy?
– We accept returns within 30 days of delivery for both defective and non-defective products.
– Returns are free, no restocking fee applies, and all items are eligible for return.
– For full details, please see our Returns & Refunds Policy page.

Will I receive a confirmation email when my order is submitted online?
– Yes. Once your order is placed, you will receive an automatic confirmation email confirming that your order has been received.

How do I process a return?
– You can request a return by contacting us via email at neokit@support.co.uk.
– We will send you a free downloadable return label to print and use for your return via Royal Mail.

Any product exclusions or restrictions?
– No — all products we sell are eligible for returns or exchanges within the return window.
– We do not have final sale items.

How do I sign up for emails?
– You can subscribe to our newsletter by visiting our website and entering your email in the sign-up section.
– You’ll receive updates on new arrivals, styling tips, and exclusive offers.

 

Contact Information

📅 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
📞 Phone: +44 2075 655410
📩 Email: neokit@support.co.uk
📍 Address: 88 Bourne St, London, SW1W 8HF, United Kingdom