Terms Of Service
This website is operated by Neo Kit. Throughout the site, the terms “we”, “us”, and “our” refer to Neo Kit. We provide this website, including all information, tools, and services available from this site, to you (the user) on the condition that you accept all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree with them, you may not access the site or use our services.
Any new features or tools added to the store will also be subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update or change these Terms by posting updates to our website. Your continued use of the site following any changes constitutes acceptance of those changes.
SECTION 1 – Online Store Terms
– By agreeing to these Terms, you confirm that you are at least the age of majority in your country, or that you have given consent for your minor dependents to use this site.
– You may not use our products for any unlawful purposes, nor may you violate any applicable laws in your jurisdiction. Transmission of viruses, malicious code, or harmful software is strictly prohibited.
– Violation of these Terms will result in termination of your access to our Services.
SECTION 2 – General Conditions
– We reserve the right to refuse service to anyone for any reason at any time.
– Your content (excluding payment information) may be transferred unencrypted across various networks. Payment information is always encrypted during transfer.
– You agree not to reproduce, duplicate, copy, sell, or exploit any part of our Service without our express written permission.
SECTION 3 – Accuracy of Information
– We make every effort to ensure accuracy on our website, but we are not responsible if information is incomplete, outdated, or inaccurate.
– The content on our site is for general information purposes only and should not be the sole basis for decisions.
SECTION 4 – Modifications to Service & Prices
– Prices for our products are subject to change without notice.
– We may modify or discontinue any part of the Service without notice, and we will not be liable for any such changes.
SECTION 5 – Products & Services
– Our home décor products are sold exclusively online within the United Kingdom.
– Product collections include Decorative Objects, Candle Holders, and Wall Décor.
– We make every effort to display product images and colors accurately, but we cannot guarantee exact matches due to differences in screen displays.
– Product quantities may be limited and are subject to our Return & Refund Policy.
SECTION 6 – Billing & Account Information
– We reserve the right to refuse or cancel any order placed with us. We may also limit quantities purchased per person, per household, or per order.
– You agree to provide accurate, complete, and up-to-date information for all purchases.
SECTION 7 – Shipping & Delivery
– Carrier: Royal Mail
– Delivery Time: 2–4 business days within the UK
– Handling Time: 1–2 business days
– Order Cut-Off: 2:00 PM GMT (Monday–Friday)
– Shipping Restrictions: We only ship to addresses within the United Kingdom
– Free Shipping: All orders include free standard shipping within the UK
SECTION 8 – Returns & Exchanges
– Return Window: 30 days from delivery date
– Eligible Items: Both defective and non-defective products
– Return Method: By mail with a downloadable, free return label
– Restocking Fee: None
– Exchanges: Accepted
– Refund Timeframe: Processed within 7 business days of receiving the returned item
For full details, please refer to our Return & Refund Policy.
SECTION 9 – Prohibited Uses
You are prohibited from using the site or its content for:
– Unlawful purposes
– Violating intellectual property rights
– Harassment, abuse, or discrimination
– Uploading malicious code or viruses
– Collecting personal data without consent
– Interfering with the security of the site
SECTION 10 – Disclaimer of Warranties & Limitation of Liability
– Our products and services are provided “as is” without warranties of any kind.
– Neo Kit will not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
SECTION 11 – Indemnification
– You agree to indemnify and hold Neo Kit, its owners, employees, and affiliates harmless from any claims arising from your breach of these Terms or violation of laws.
SECTION 12 – Termination
– These Terms remain in effect unless terminated by either you or us.
– If you violate these Terms, we may terminate your access immediately.
SECTION 13 – Governing Law
– These Terms shall be governed by and interpreted under the laws of the United Kingdom.
SECTION 14 – Contact Information
📅 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
📞 Phone: +44 2075 655410
📩 Email: neokit@support.co.uk
📍 Address: 88 Bourne St, London, SW1W 8HF, United Kingdom