Shipping Policy
This Shipping Policy applies to all orders placed within the United Kingdom. By shopping with Neo Kit, you agree to the terms outlined below.
A. Shipping Costs
– We offer free shipping on all orders within the United Kingdom.
– Free return shipping is also included for all eligible returns.
B. Transit, Handling & Order Cut-Off Time
– Order Cut-Off Time: 2:00 PM (GMT, London). Orders placed after this time will be processed the next business day.
– Handling Time: 1–2 business days (Monday to Friday) before dispatch.
– Transit Time: 2–4 business days (Monday to Saturday) via Royal Mail.
C. Delivery Terms
– We ship exclusively via Royal Mail to ensure fast and reliable delivery.
– Tracking information will be emailed to you once your order is dispatched.
D. Change of Address
– We cannot change the delivery address once an order is in transit.
– If you need to update your shipping address, please contact us at neokit@support.co.uk within 24 hours of placing your order.
E. Cancellations
– If you change your mind before your order has been dispatched, please contact us immediately.
– If your order has already shipped, please refer to our Return & Refund Policy.
F. Parcels Damaged in Transit
If your order arrives damaged:
– Refuse the delivery if possible and notify us immediately.
– If accepted, contact us at neokit@support.co.uk with photos so we can arrange a replacement or refund.
G. International Orders
– At this time, Neo Kit only ships within the United Kingdom.
H. Tracking Information
– Once your order is dispatched, you will receive a tracking number via email so you can follow your shipment’s progress.
Contact Information
📅 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
📞 Phone: +44 2075 655410
📩 Email: neokit@support.co.uk
📍 Address: 88 Bourne St, London, SW1W 8HF, United Kingdom